Posts Tagged Computer_Detective

Sleep is Bad for FileMaker Server Connections

Lately, a customer of mine has had problems with a single person’s Macintosh in the office being disconnected from FileMaker server several times a day.  It was pretty much looking like this would be one for the books as they had already tried a huge number of things to fix the problem, including:

– different computers at this person’s desk (including the IT guy’s own laptop)
– different IP addresses on the computers
– different ports in the switch
– different ethernet cables
– different power sources for the computers
– different UPS boxes for the different power sources
– deleting FileMaker Pro preference files on the workstation
– changes to the FileMaker Server settings

All of these things failed to stop the worker from being disconnected. Read the rest of this entry »

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Computer Detective: Case of the Reluctant Printer Driver

It was a dark and stormy night.  Well in the office around the misbehaving Mac anyway.   Outside was bright and sunny. A typical day here.

(OK, no more novel-noir)

I had been called in to help install printer drivers on a new Mac Laptop (running 10.5.2).  The good folks at the company had done everything right in trying to install them, but they never worked.   A quick re-try showed me that the description on the phone had been correct. The installation reported no errors, but the printer was still unusable. Read the rest of this entry »

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